Shipping policy
EU Shipping Terms
1. Shipping Time
1.1. Standard Shipping Time
In the EU, the standard shipping time is 20-40 working days. The specific time depends on the geographical location of the destination and the service capabilities of the logistics partner.
1.2. Expedited Shipping Time
For customers who choose expedited shipping service, the goods will be delivered within 18-20 working days. Expedited shipping service may incur additional charges, which will be clearly displayed when placing an order.
1.3. Shipping Time in Remote Areas
For remote areas or islands within the EU, the shipping time may be extended by 1-2 working days. We will inform customers of the specific estimated delivery time when the order is confirmed.
1.4. Force Majeure
In the event of shipping delays caused by force majeure (such as natural disasters, strikes, bad weather, etc.), we will promptly notify customers and try our best to coordinate with logistics partners to handle it as soon as possible.
2. Shipping Time
2.1. Standard Shipping Time
Orders will be shipped within 5-7 working days after payment is received. After shipment, customers will receive a confirmation email with logistics tracking information.
2.2. Holiday and weekend shipments
During statutory holidays and weekends, the shipment time will be postponed to the next business day. We recommend that customers place orders in advance before and after holidays to avoid possible delays.
2.3. Stock out handling
If the product is out of stock, we will notify customers within 24 hours and provide an estimated restocking time or alternative plan. Customers can choose to wait for restocking or cancel the order and receive a full refund.
3. Logistics tracking
3.1. Logistics information update
Customers can check the logistics information in real time through the logistics tracking link in the shipment confirmation email. We recommend that customers check the logistics information regularly to ensure that they are aware of the dynamics of the goods in a timely manner.
3.2. Transportation abnormality handling
If the logistics information shows abnormalities (such as package detention, transportation delay, etc.), our customer service team will proactively contact the logistics company to find out the cause and communicate with the customer in a timely manner about the solution.
4. Customer responsibilities
4.1. Address accuracy
Customers must ensure that the delivery address provided is accurate. The customer shall bear the relevant responsibilities for transportation delays or package loss caused by incorrect or incomplete addresses.
4.2. Signature Confirmation
The customer should check whether the package is intact upon receipt and confirm the quantity and quality of the goods before signing. If any abnormality is found, the customer should contact our customer service team immediately.
5. Terms Update
These transportation terms may be updated according to changes in relevant EU laws and regulations or adjustments to company policies. We will publish the latest version of the transportation terms on the official website in a timely manner, and customers are advised to check regularly.
The above terms apply to all transportation and delivery services within the EU. When placing an order, the customer is deemed to agree and accept all the contents of these terms.